Exchanges & returns

Your satisfaction matters to us. If anything is wrong with your order, contact us and we will sort it out.

When can I exchange or return?

If your order arrives damaged or broken, or you receive the wrong product, we will exchange it or refund you.

If you change your mind, you can request a return within 14 days of delivery, as long as the perfume is sealed and unused, since perfumes are personal-use products. We recommend checking your parcel in front of the courier.

How do I request an exchange or return?

Call us on 01069409380 or message us on WhatsApp with your order number and a photo of the product, and we will arrange the pickup.

Delivery costs

If the problem is on our side (a defect or the wrong product), we cover all delivery costs. If the return is due to a change of mind, delivery costs are paid by the customer.

Refunds

Once we receive and check the product, we refund you in the way we agree on together (cash or mobile wallet).